Service Status
Development and delivery of new scrapers and modification to existing ones will be slower than usual on these days.
Scheduled data delivery will not be affected due to the holiday. It should continue as expected.
In order to support our global customers in multiple time zones, we have created work hours for our Data Team that optimally cater to various time zones.
The Data Team is located in the Indian Time Zone and they neither work 24×7 nor do they work on Saturdays and Sundays.
Please expect responses to any support tickets or emails only during the work hours below (all times are in Indian Standard Time). To convert time zones WorldTimeBuddy is a great website.
Unless explicitly stated to you during the Sales process, we neither promise nor provide 24×7 support to our general customer base.
While our team members may be available during the hours mentioned above, we may have some team members that are better versed in one customer’s work over the others.
In certain cases, we may have to wait for the team member who is better versed and familiar with your project.
This may result in some delays in responding to specific tickets and emails.
Our Sales and Customer Support is available during both Unites States Eastern Time zone and Indian Time zone :
For EST, 9 am to 5 pm
For IST, 11 am to 7 pm
This team follows the holiday schedule of the NYSE https://www.nyse.com/markets/hours-calendars
The Customer support team is different from our Data Team.
The Customer Support team can answer support questions or get basic status of projects and progress, they cannot resolve data and infrastructure related issues.